Terms and Conditions

Last updated October 2026

1. Introduction

Welcome to PILLAR Prints & Embroidery (“we,” “us,” or “our”), a PILLAR company.

These Terms and Conditions (“Terms”) govern your use of this website and any quote, order, or purchase of custom apparel, decoration, or related services (“Goods” and “Services”) from PILLAR Prints & Embroidery.

By requesting a quote, approving a proof, placing an order, or using this website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. Definitions

Company: PILLAR Prints & Embroidery.

Services: Embroidery, screen printing, DTF transfers, sublimation, fully custom apparel manufacturing, and related design, digitizing, and fulfillment.

Goods: Apparel, headwear, accessories, labels, tags, and packaging we supply or decorate.

Order: Any quote, proof, or request you approve for production.

Wholesale Buyer: Any business purchasing Goods for resale.

Customer: Any person or business placing an Order.

3. Eligibility

You must be at least 18 years old and legally able to enter binding contracts to place an Order.

4. Invoicing and Payment

Payment terms. All invoices for print, embroidery, and decoration Services are due upon receipt unless otherwise agreed in writing. Wholesale invoices are due upon shipment unless otherwise agreed in writing.

Late fees and interest. Any unpaid invoice after 30 days will incur 15% interest per month on the outstanding balance.

Collections. Balances unpaid after 30 days may be subject to collection efforts, and invoices unpaid after 60 days may be sent to a collections agency. Customers are responsible for all costs associated with collection, including reasonable attorney’s fees, administrative fees, and applicable interest.

Holds. We may withhold, delay, suspend, or cancel current or future Orders until all outstanding amounts are paid in full.

5. Quotes, Pricing, and Adjustments

Quoted pricing. Pricing is provided up front based on the information available at the time of quoting, including garment, quantity, decoration method, stitch count, colors, and placement.

Adjustments. Quoted pricing may change if additional print passes, stitches, corrective work, materials, or special handling are required to achieve acceptable quality, or if the artwork, garments, quantities, or specifications change after the quote. Additional production costs incurred during production are the Customer’s responsibility.

Notice. We will make reasonable efforts to notify you of additional charges, but production may continue without prior notice when necessary to maintain quality or meet deadlines.

Pricing sheets. Published pricing, including our embroidery pricing, is for reference only and does not limit our ability to bill for additional labor, corrective work, or materials needed during production.

Customer acknowledgment. By placing an Order, you acknowledge that final costs may differ from initial estimates and agree to pay any additional charges required to achieve the expected print or embroidery quality.

Errors. Prices and product availability are subject to change without notice. We may correct any errors, inaccuracies, or omissions at any time.

6. Proofs and Approval

Nothing goes into production until you approve a proof. Once approved, you are responsible for the spelling, colors, sizes, placement, and quantities shown on the proof.